For Maintenance Customers Only:

Fish Guarantee Policy & Lease Policy

INDOOR OCEANS^® offers a 10 day guarantee on marine fish for maintenance customers.  Replacement is limited to a one time credit for the value of the fish covered.  INDOOR OCEANS^® should be notified immediately of a fish loss.  A dead fish can be an indication of a larger problem.  Since a dead fish can quickly foul a tank, it is the responsibility of the customer to immediately remove dead fish from the aquarium.  Failure to promptly remove a dead fish will void all fish guarantees.  

INDOOR OCEANS^® will make every effort to replace fish as soon as possible, however, replacements will not be added into the aquarium until we are confident that the new fish will thrive.  Fish deaths resulting from parasites or bacterial infections may take up to 90 days to replace.  INDOOR OCEANS^® will generally replace fish within 30 days of parasite eradication. The guarantee does not cover fish deaths resulting from power outages, abuse, negligence, unauthorized changes to the aquarium system or acts of God.  This policy is subject to change without notice.

Lease customers will be liable for any damage caused to INDOOR OCEANS^®  property or live stock due to abuse, negligence or unauthorized changes to the aquarium system. Furthermore, INDOOR OCEANS^® reserves the right to seize equipment until payment for damaged items has been received and, if necessary, to liquidate said equipment if payment is not received.  INDOOR OCEANS^® reserves the right to remove any fish replacement credits on late accounts. This policy is subject to change without notice.